To begin the return process, please call 855-789-0501 or email: firstname.lastname@example.org or Live Chat with one of our fully trained customer service representatives.
In most cases we will immediately email you a Return Merchandise Authorization (RMA) number to return product along with a label and return instructions (Return shipping costs will be deducted from your refund).
Manufacturers who do not participate in our Instant Return program must first approve the return. This process may take up to 7 business days. Once received, we will email you a Return Merchandise Authorization (RMA) number with a label and return instructions if the return is approved.
Ship the item to the warehouse. Below are the keys to a successful return:
- Re-pack products for return in the original box with original packaging material and additional tags attached to merchandise. Use the return label provided or your own label and write the RMA# exactly as instructed by HorizonFurnitureStore.com. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.
- Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
- We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us at email@example.com so that we can check on the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact customer service at 888-789-0501 or email: firstname.lastname@example.org or Live Chat and provide them with the tracking number so that we can expedite the credit process for you.
YOU WILL HAVE 30 DAYS IN WHICH TO RETURN THE PRODUCT FROM THE DATE THAT WE RECEIVE APPROVAL FROM THE MANUFACTURER. AFTER 30 DAYS, THE RETURN AUTHORIZATION WILL EXPIRE AND NO REPLACEMENTS OR REFUNDS WILL BE GIVEN.
In the event that a return becomes damaged on its way back to the return destination, Horizon Trading Company will inform the customer via email that the item was received damaged and hold the product for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct Horizon Trading Company concerning what to do with the damaged product. If Horizon Trading Company has not received notification or response from the customer within 30 days, the item will be donated or destroyed.